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Live Assistant can comment back to a customer in a Page, not but to a Group. This is because Facebook removed the ability for any application to comment back in Groups in Nov’17. If you go Live on a Page, you can Share with Copy URL into a Group and both the Pages and Groups can then see commenting. Below is step by step instructions for the first time startup.
You can use Live Assistant from Loyalshops.com if you have the Pro Version of LoyalShops Loyalty Rewards Service or a Live Assistant Subscription. No obligations and you can pay month to month or by signing up to a year, you get two months free and if you cancel at any time, you will get a prorated refund on yearly subscriptions.
A) Prep - The best practice is to start your Live and Live Assistant from your Business Page and Simulcast with Live Assistant into your Group. When you do this, commenting on Live Assistant will be seen in both your Page and your Group.
It never hurts to practice any new tool with a test page (instead of in your shopping page). So you can go Live in a Test Page and try out Live Assistant before your Live with customers. This is optional, but it helps you feel more comfortable.
Live Assistant can run along with your Live on a PC or Mac. If you use Phones or Tablets, you will need to run your Live on one and Live Assistant on the other device. Live Assistant can run on any modern web-enabled device. As Live Assistant uses large fonts, it even works great on the small screen of a phone. This way, you can use a larger screen like a Tablet or Notebook to run your FB Live so it's easier to read all the comments from your customers on the larger screen.
B) Quick Start
3) Turn off any power management/screen savers that will cause Live Assistant to go to sleep. If it's asleep, Live Assistant won't respond.
4) START LIVE ASSISTANT
After following the Facebook approvals, It will take you to a page to choose your Streaming Location (Picture 5) - n the Select Live Streaming Location - Choose one of the Business Pages you manage, then a new pull down will appear below that and choose "A new live stream". - Now Live Assistant is ready and waiting for you to start your LIVE on that page you choose. Keep Live Assistant Dashboard up and running. Then on a second device, start your Live and Live Assistant will wake up and begin helping you. The Live Assistant will post an initial Comment with Sales Instructions (these instructions can be changed in the Settings page. Also, when this comment comes up, this will reassure you that Live Assistant is up and running correctly.
5) Running a LIVE with Live Assistant
Once your Live is Up and Running, and you have seen the initial Comment from Live Assistant, you are ready to go. BTW, the initial comment post is fully configurable on the Live Assistant Settings Page. Now, as your customer comment during your Live, Live Assistant will be looking for the three Keywords Sold, Pass & Claim, unless you have changed them in Live Assistant Settings.