Missing Page/Platform, Missing Edit Settings or Pages Loading

Missing Page/Platform, Missing Edit Settings or Pages Loading


If you have been given rights to a business page / platform and the page is not showing or you can't find the Edit Settings option to add it, please follow these instructions:

A) Use this link (1)  in a browser on the same device your using your LoyalShops Live Services:

This link will take you to Facebook Settings on your browser. 



B) Choose (2) Business Integrations in the left side page menu. 

C) Find "Loyal Shops Live Assistant" in the Business Integrations Listing.

D) Find the (3) blue remove button ito the right of the "Loyal Shops Live Assistant Application Listing and click the remove button. 

Don't worry, this process doesn't delete or hurt anything with Facebook or our Live Assistant, it just resets your security and page selections with Facebook Pages and our Live Services.  
E) Click Remove once more on the confirmation pop-up.  



   The Live Assistant settings should now be removed.  You are now done with Facebook. 

4) Go back to your LoyalShops account and run Live Dashboard once again.

5) Then click  "Continue with Facebook"

6) Then click "Continue with Your Name"

7) You should now see the Edit Settings Option to choose and can add new business pages you have rights for. 

8) Choose all pages you may wish to go live on in the future, not only the one you want to go live on now.  

9) Continue to next page, accept all permissions.  Then continue next page that says your now connected.  

10) Choose your page/platform form the pull down and proceed with your live!