Missing Page/Platform, Missing Edit Settings or Pages Loading
Missing Business Page / Loading Pages Troubleshooting - Video
Missing Business Page / Loading Pages Troubleshooting - Step By Step
If you have been given rights to a business page / platform and the page is not showing or your stuck at LOADING PAGES, please follow these instructions:
A) On the device your going to use any of the LoyalShops Comment Catcher - open a new tab on the browser and go to Facebook.com.
B) If your not logged into Facebook on that browser, make sure you log into Facebook.com with the SAME ACCOUNT as your device your going Live on and you know has access to a FB Business Page.
note: you must be logged into www.facebook.com on your browser, because being logged into the facebook app, doesn't help for this issue. Verify your not logged into any other Facebook accounts (family, friends, old FB account of yours in any other browser).
C) Under your Comment Catcher menu, choose Facebook Permissions. Or you can Click Here to go to Facebook Permissions (Business Integrations) (Link)
This Facebook Permissions menu item / link will take you to Facebook Settings / Business Integrations section on your browser.
D) Choose (2) Business Integrations in the left side page menu if it's not already selected.
E) Find "Loyal Shops Live Assistant" in the Business Integrations Listing. That is the name for all our live services apps in Facebook.
F) Find the (3) blue remove button to the right of the "Loyal Shops Live Assistant Application Listing and click the remove button. If you can't see the blue remove button, make your browser window wider or scroll to the right.
Don't worry, this removal process doesn't delete or hurt anything with Facebook or our Comment Catcher, it just updates your security and page selections with Facebook and Loyalshops Services.
G) Click Remove once more on the confirmation pop-up (4), followed by Done button.
The Comment Catcher / Live Assistant settings should now be removed. You are now done with Facebook.
H) Go back to your LoyalShops account and run Start Comment Catcher once again.
I) Then click "Continue with Facebook"
J) Then click "Continue with Your Name"
K) Choose your page/platform form the pull down and proceed with your live!
If you still are hung up after these instructions, call us while your in front of your devices. 949-614-5650