Missing Page/Platform, Missing Edit Settings or Pages Loading

Missing Page/Platform, Missing Edit Settings or Pages Loading

Missing Business Page / Loading Pages Troubleshooting - Video












 

Missing Business Page / Loading Pages Troubleshooting - Step By Step

If you have been given rights to a business page / platform and the page is not showing or your stuck at LOADING PAGES, please follow these instructions:

A) On the device your going to use any of the LoyalShops Live Services - open a new tab on the browser and go to Facebook.com. 

B) If your not logged into Facebook on that browser, make sure you log into Facebook.com with the SAME ACCOUNT as your device your going Live on you know has access to a FB Business Page.   note: you must be logged into facebook.com, because being logged into the facebook app, doesn't help for this issue.  


C) Under your Live Services Menu (Live Assistant, Pro or ReplySOLD), choose Facebook Permissions.  Or you can  Click Here to go to Facebook Permissions (Business Integrations) (Link)
 



This Facebook Permissions menu item / link will take you to Facebook Settings / Business Integrations section on your browser. 



D) Choose (2) Business Integrations in the left side page menu if it's not already selected. 

E) Find "Loyal Shops Live Assistant" in the Business Integrations Listing.

F) Find the (3) blue remove button to the right of the "Loyal Shops Live Assistant Application Listing and click the remove button.   If. you can't see the blue remove button, make your browser window wider or scroll to the right.

Notes
Don't worry, this removal process doesn't delete or hurt anything with Facebook or our Live Assistant, it just updates your security and page selections with Facebook and our Live Services.  
G) Click Remove once more on the confirmation pop-up.  



 The Live Assistant settings should now be removed.  You are now done with Facebook. 

H) Go back to your LoyalShops account and run Live Dashboard once again.

I) Then click  "Continue with Facebook"

J) Then click "Continue with Your Name"

K) Choose your page/platform form the pull down and proceed with your live!

If you still are hung up after these instructions, call us while your in front of your devices. 949-614-5650