Live Texts Not Sending - Try Resetting Facebook Permissions
Reset Texting Shop Live Notifications
There are times when permissions between your profile, Texting, and Facebook become invalid or some other issue that doesn't allow Live texts to function correctly.
Follow these instructions to reset the credentials between your Facebook Profile & LoyalShops:
RESET INSTRUCTIONS IF YOU'RE USING A COMPUTER
1) Make sure you logged into Facebook on the browser with your main Facebook Profile.
There are times when permissions between your profile, Texting, and Facebook become invalid or some other issue that doesn't allow Live texts to function correctly.
Follow these instructions to reset the credentials between your Facebook Profile & LoyalShops:
RESET INSTRUCTIONS IF YOU'RE USING A COMPUTER
1) Make sure you logged into Facebook on the browser with your main Facebook Profile.
A) Use this link (1) in a browser on the same device your using your LoyalShops Live Services:
This link will take you to Facebook Settings on your browser.
B) Choose (2) Business Integrations in the left side page menu if it's not already selected.
C) Find "Loyal Shops Live Assistant" in the Business Integrations Listing.
D) Find the (3) blue remove button to the right of the "Loyal Shops Live Assistant Application Listing and click the remove button. If. you can't see the blue remove b button, make your browser window wider or scroll to the right.
Don't worry, this removal process doesn't delete or hurt anything with Facebook or our Live Assistant, it just updates your security and page selections with Facebook and our Live Services.
E) Confirm Removal once more on the confirmation pop-up and choose Done.
The LoyalShops Live Assistant settings (we use for your texting services) should now be removed. You are now done with Facebook.
F) Make sure your logged into your LoyalShops Account.
G) Go to Texting / Shop Live Notifications.
H) Make sure Shop Live Notifications are set to Enabled.
I) Click the "Continue with Facebook" blue button and authenticate with facebook.
J) Choose your primary business page you go live on from the pull down menu.
K) Hit the Save Settings button (if there is one), at the bottom of the page.
Congrats, you have reset permissions in Facebook for LoyalShops. Please reach out if your Shop Live Notifications still do not working properly next time you go Live.
Best wishes,
Gary
LoyalShops
Call: 949-614-5650
or chat with us in your service.