Comment Catcher First Time Guide

First Time Guide

1) Facebook Business Page Required - Comment Catcher requires a Facebook Business Page to be used as Facebook only allows automation / applications on business pages. To identify different pages, Personal Pages have Friends, Business Pages have Followers, Groups have Members.

2) Recommended Browsers: We recommend using one of the following browsers with Comment Catcher. Please login to your Facebook account on one of these browsers (www.facebook.com) Note: Being logged into the Facebook Application is not enough, you need to be logged into www.Facebook.com with your account that has access to a business page.

3) You will need two devices, one for your Facebook Live and one for Comment Catcher:

4) Login to www.LoyalShops.com/login and choose Sign In

note: Helpful to bookmark www.LoyalShops.com/login as you will use it often.

5) Open the Comment Catcher > Settings Menu to customize your live experience.

In Settings, you can adjust an introduction comment to mention your store name and how to shop the live, then right below that, add a registration link and then set up custom keywords that trigger automated replies during your live.

For example, a SHOP keyword could reply with your web store link and a FOLLOW keyword you could tell customers to follow your business page with the link. REGISTER or #NEW can bring up one of our registration forms or one of your own. You might also use SHIPPING to share return policy and shipping costs/timing.

These auto-replies help you stay focused on selling & entertaining, while being able to provide key shopping details and links.

Note: Only include one link per comment area and put the link as the last item in the Live Response Comment Box. Once you fill out a Customer Keyword and Live Response, you need to enable the Response comment for it to work in your next live.

Need help setting up a registration page? Email us at support@loyalshops.com — include your logo and business page link if available.

When your ready to start your live!

6) Under the Comment Catcher Menu by clicking it, choose "Start Comment Catcher"

7) Choose "Continue with Facebook"

8) Then Continue with your Personal Facebook Profile Name .

notes: If your asked to login, use your Facebook email & password, not Loyalshops. Additionally, verify it's your Personal FB Profile Name is mentioned (not a family member or friends or old FB account of yours), if not, your likely logged into Facebook on a browser on this device under someone else's account. You need to go to facebook.com on any browser you have on the device your using: i.e. chrome, safari, wave, edge and make sure your only logged into your Facebook account. By continuing your enabling our live assistant service to help you with your live.

9) Click the Teal drop down "Choose Page / Platform and pick the business page you wish to go live on.

10) Choosing Your Live & Connecting. Once you pick your business page your going live on, then 2 or 3 options appear.

Option 1 - Click here to start automatically - Choose this option if you are an your own business page or know that no one else is currently live on the page you wish to use. Once chosen, Comment Catcher will tell you it's ready for you to start your live, and when your ready, start your live in the same business page on a second device. Comment Catcher will startup automatically and show you your live Comments coming in.

Option 2 - Choose Your Running Live - If your are on a business page that many retailers use ( aka a platform) and someone else is running a live, it's better for you to not choose the automatic start option. The Choose Your Running Live option will be showing a spinning icon and that means it's looking / showing lives that are starting or are about to start. Then, once you start you live, a few seconds later, your live will appear right there with your picture, a

dot and Live Now along with date/time and your live description. If that is your live, you can just click anywhere on it and Comment Catcher will connect to your live immediately.

note: We recommend always creating a Live Description for your Facebook Live including your store name and what your selling. It is helpful marketing for your business.

If you have previous & recent lives that you didn't run Comment Catcher on, you may see a Posted Live Section as well, and you can click on any link there and create a Comment History of those lives as well.

Once you have chosen any live video, we will continue to pull comments for the live, even after the live is over and you have left the comment catcher page. You can go to the Comment Catcher > Comment History menu if you wish to review any previous Comment History. We keep live history for up to 30 days.

Here you will see a pull down with date/time entries of all recent live transcripts that have been captured and this gives you the ability to search them & export them to a .CSV spreadsheet format.