Add A Business Page / Platform To Live Assistant Pro
Add A Business Page / Platform To Live Assistant Pro
NOTE: To go live and use Live Assistant Pro on a Facebook Business Page / Platform, you must have editor or admin rights for that property. Either it is your own property, or you need to be given rights from the admin of that page. It usually requires that you friend the admin, they will then give you rights to the page, and you receive those rights via a Facebook Notification. You must accept the rights to the page in the FB Notification before you can use the page for a live.
Live Assistant Pro will not start on a personal profile page or in a group; the live must start on a business page/platform. Once you have started a live in a business page/platform, you or customers can share your live to other pages, groups, and personal profiles. Live Assistant Pro will manage anyone joining from any of those locations.
Before starting these steps, please verify that you are an admin to the Business Page you're trying to add. If not, take care of that step first.
1) Login to LoyalShops, Click on Live Assistant Pro main menu, then choose Live Dashboard.
2) Choose to Continue with Facebook.
3) Choose Edit Settings.
4) Choosing Edit, will bring up the list of pages you are an Editor or Admin for. Select all Business Pages / Platforms you may wish to Live Sell in. You don't have to use them immediately, but if you don't choose them here, the options won't be available to choose from on Live Assistant Pro.
5) Then choose Next and Ok / Next through the next two Facebook pages unchanged. You should now be back at the LoyalShops Live Dashboard, and use the Choose Page/Platform drop down to show the Business Page(s) that you had identified and can now choose. You can then move on to the next step choosing the specific live to wait for or choose.
Note: If this is not your page, you will likely be removed from this Page/Platform once your live ends.
Trouble Shooting:
If you can't find a Business Page that has been added, here are the most likely causes we have seen:
1) It's not a business page, but a group instead. Live Assistant must start in a business page.
2) You have been invited to a Business Page, but haven't accepted those rights yet in Facebook Notifications.
3) You friended the Business Page owner from your phone, accepted the business page rights from your phone, but on your other device (likely a computer), one of your web browsers is logged into another Facebook account that doesn't have access to that business page. Make sure that your phones Facebook Account and your Second Devices Facebook Account are exactly the same. Including on any web browsers like Microsoft Internet Explorer, Chrome, Microsoft Edge, Safari, etc. Facebook looks for browser logins to facebook, not Facebook Application logins.
4) If all the above is checked and is ok, reset your LoyalShops Facebook Permissions and check once more if the page appears: https://help.loyalshops.com/portal/en/kb/articles/reset-live-assistant